Replay - Unified Care Navigation: A Critical Component of the Future of Health Benefits Design

For years, patients have resorted to Google searches and clunky health insurance portals to find in-network care. These processes are disconnected and overly complicated, and they do not provide patients with the confidence that their care is going to be high quality and affordable.

Now, there is a unified healthcare navigation platform available to streamline backend claims processing and remove front-end navigation barriers.

On February 25^th, Dr. Sunil Budhrani, MD, MPH, MBA (Chief Innovation & Medical Officer, Judi Health) and Andy Kageleiry (Senior Vice President, Enterprise, Judi Care) discussed the ways technology empowers consumers to find quality care and engage with their benefits.

They dove into the ways this new approach, powered by our unified care navigation tool, Judi Care, prioritizes clinical appropriateness, quality, and true cost transparency at a personal level.

Check out the highlights below to see how care navigation in healthcare can be reimagined, and click here for the full replay.

The Evolution of Care Navigation

Care navigation has evolved over the past 30 years, from fee-for-service models to managed care and value-based care. Dr. Budhrani reflects on the challenges and transformations that have shaped the healthcare system we know today.

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The Problem of "Over-Portaling"

Too many portals, too much confusion. Andy Kageleiry explains how the rise of digital point solutions has created a new navigation problem for employees and how a modern healthcare navigation platform like Judi Care aims to simplify the experience for better healthcare outcomes.

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The Vision for Unified Care Navigation

What does the future of care navigation look like? Dr. Budhrani and Andy discuss the shift from human chaos to point solution chaos and how unified care navigation platforms are bringing it all together for a seamless healthcare experience.

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The Role of Technology in Healthcare

Technology can't replace doctors, but there are ways it can help! Andy and Dr. Budhrani explore how scalable, data-driven platforms like Judi Care fill critical gaps in healthcare navigation while complementing the human touch for a more personalized and efficient experience.

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Curious how unified care navigation through Judi Care can result in a better, more holistic, and more cost-effective experience? Get in touch with our team today!