Judi Health Wins 7 2026 Stevie® Awards for Sales & Customer Service

Judi Health is proud to share that we have won seven awards at the 2026 Stevie® Awards! These awards mean a lot to our team, as we have placed a premium on caring for members and clients alike since our inception. Over the last 3 years, the Judi Health team has brought home 16 Stevie® Awards!  

Our innovative approach to customer care is part of the reason our team is among the most trusted in the industry, boasting world-class NPS scores, 99% customer satisfaction, and a First Call Resolution (FCR) consistently above 90%.  

In that way, these awards represent an acknowledgement of all the hard work we do, and we are very excited to celebrate the hard work that led to them!

Company Awards

Client Resolution Team: Customer Service Team of the Year - Gold

Our Client Resolution Team took home a Gold Stevie for Customer Service Team of the Year – and they more than earned it.  

Not only did this team deploy redesigned triage and escalation protocols that considerably reduced open cases, but they also maintained continuity of care for tens of thousands of members, resolving innumerable high-risk cases all in line with regulatory requirements.  

Member Experience Team: Back-Office Team of the Year - Silver

This highly skilled team ensures every member, physician, and client communication is accurate, timely, and aligned with Judi Health's mission and values. Needless to say, the Member Experience Team has crucial responsibilities, and they have consistently risen to the occasion and delivered.  

For three consecutive years, they've achieved 100% satisfaction survey scores and maintained a flawless record of zero defects or errors across tens of millions of communications! This combination of precision and reliability is truly extraordinary. In an industry where error rates and delays are common, they've set a new benchmark for excellence.

Judi Health Call Center: Contact Center of the Year - Silver

As Will Tafoya (SVP, Customer Care) noted during his appearance on The Astonishing Healthcare Podcast, "One of the things I've learned over the years is that customer care has to be knowledgeable about everything that occurs within the organization to be able to effectively serve the plan sponsor or member that's calling." That mentality has driven our approach to Customer Care, and the data proves it works.  

Over the last year, the team has sustained an average post-call customer satisfaction rate of 98.5% and a Member NPS of 87. Both of these metrics vastly exceed industry standards. What's even more remarkable is that the team accomplished these achievements while managing 1.14 million interactions and navigating significant challenges, including migrating 5 million lives from a large mail-order and specialty pharmacy vendor to another (with uninterrupted service, near-zero abandoned rates, and record-high service levels).  

These achievements are, put simply, astonishing.

Individual Awards

Alyssa Smith: Front-Line Customer Service Professional of the Year - Gold

Alyssa leads with empathy and understanding, and her diligent professionalism is part of the reason why she achieved a 99% quality accuracy rate across the year, alongside an overall Customer Satisfaction score of 98%!

Kristin Begley: Senior Sales Executive of the Year - Silver

In a market where confusion, competing interests, and obfuscation dominate PBM conversations, Kristin cuts through the noise with clarity. She helps clients understand what's actually possible, and she's never been afraid to point out the areas where the industry can and should be better.  

Since she joined, Judi Health has appeared on the Inc. 5000 list for four consecutive years, often improving its ranking year over year. This sales acceleration, combined with the power of Judi®, was a critical factor in the company's successful $252 million equity funding round, which doubled its valuation to $3.25 billion from $1.5 billion in March 2024.

Having surpassed five million contracted employer lives in total, with more than one million of these plan members live as of January 1, 2026 -- while additionally contracting and implementing two million new health plan lives this year - Judi Health's commercial operation is unmatched – all under her leadership.

Ayisha Lobin: Front-Line Customer Service Professional of the Year - Silver

In customer care, dedication, precision, and compassion are important attributes, and Ayisha exemplifies them every single day. As a Pharmacy Technician, she is committed to patient safety and satisfaction, and she consistently goes above and beyond to ensure that everyone – from members calling in to new-hires learning the ropes – has the answers they need.  

She is a direct example of the standard we hold and the culture our Customer Care team has built!

Adam Robbins: Customer Support Advocate of the Year - Bronze

Empathy is crucial in customer care. No matter the reason someone is calling for assistance, the caller's concern or question should be taken seriously. Adam Robbins leads with empathy every single day. He treats every member as if they were one of his own family, persistently exploring solutions, escalating issues when needed, and collaborating across teams until a resolution is achieved. He is always the first to volunteer for the most complex or emotionally sensitive cases.  

Adam's dedication is rooted in the belief that members deserve dignity, clarity, and follow-through, especially during vulnerable moments, and that's exactly what this recognition reflects.

What These Awards Actually Mean

Seven Stevie® Awards across Gold, Silver, and Bronze categories tell a clear story. This team delivers consistently with clients and members, helping them navigate a healthcare system that often feels byzantine and impersonal. Complex benefits language, opaque pricing, slow resolutions — in many systems, these are features, not bugs.  

At Judi Health, we choose to operate differently. Our Customer Care team is the human layer of that commitment, and these awards are proof that it's working.  

As Stevie Awards President Maggie Miller said, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements."  

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://sales.stevieawards.com/.

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Want to see how good our customer care team is? Don't take our word for it. If you're a member, give them a call anytime, 24/7/365, and see how quickly you can speak with one of our representatives.